Noel Naylor - Vice President, 2023-2026
Dr. Noel Criscione-Naylor is an Associate Professor in the Hospitality, Tourism and Event Management Studies program and Program Chair at Stockton University. She earned her master’s degree in Public Policy and Administration with a specialization in Public Management from Rutgers University and Doctoral Degree in Educational Leadership from Rowan University. Her undergraduate degree is in Political Science, and she earned a certificate of Employment Law from Cornell University. She is a multi-certified educational leader with over 12 years of Casino Gaming Management experience and recognized for measurable successes in customer service, productivity, and performance development. Dr. Criscione-Naylor is trained in Lean and Six Sigma and has successfully led over 40 kaizen projects across major gaming markets in North America including but not limited to Atlantic City, NJ; Chester, PA; Las Vegas, NV; Tunica, MS, and Chicago, IL focused on revenue development, workforce optimization, and service capability totaling over $100 million in cost savings during her executive leadership.
Dr. Criscione-Naylor’s research interests include management, gender, and diversity. Her research has been published in a variety of double-blind, peer-reviewed ranked journals. She has presented at numerous referred international, national, and regional conferences such as Academy of Management, Eastern Academy of Management, ICHRIE, IMEX America, and NENA to list a few.
Dr. Criscione-Naylor is a community leader, investing her time and talent to support the development of those within the Stockton community, region and beyond through the creation and implementation of several initiatives focused on building equity, access, awareness, empowerment, and personal growth. She has leveraged her experiences and background to positively affect decisions on various programs and committees and has worked to create an inclusive environment. She has served as an elected School Board Member and as an elected Alternative Delegate for the Board of Directors, New Jersey School Board Association. She currently serves as an advisory Board Member for the NJ Department of Education’s Office of Career Readiness Advisory Committee for the Hospitality and Tourism Career Clusters as well as the Perkins Culinary Advisory Committee for the Egg Harbor Township School District.
PLATFORM STATEMENT:
I am truly honored to be nominated for continued service to the North East North American Federation of ICHRIE. As the leader and overarching voice of our profession at a regional and international level, NENA ICHRIE is a powerful organization that plays a vital role in shaping the future.
I am moving into my fourth year of service on the Executive Board (2-years, Secretary; 2-years Director of Research) and have witnessed its growth to attract, retain, and offer value to members. In the capacity of this three-year term, I want to continue the work of my predecessors and partner with our NENA board, members and ICHRIE leadership to further our strategic goals as an organization through innovative events, activities, and partnerships.
I further commit to developing and showcasing best practices we collectively have as an organization, recruiting new members, and encouraging innovative conference mediums that promote inclusion and achieve higher levels of research/partnerships and contributions for all levels of faculty (junior, senior, etc). I will continue to advocate for attractive and engaging ways for members to quantify the value adds of their membership.
Maureen Gittelman - Secretary, 2023-2025
Maureen Peters Gittelman is an assistant professor in the Department of Business, Aviation & Construction Professions at Dutchess Community College and program chair for the Hospitality & Tourism Management program. Her courses include Foundations of Business, Principles of Marketing, Business Organization & Management, Introduction to Hospitality & Tourism, Essentials of Customer Service, and Introduction to Nonprofit Management. She recently created a Cannabis Retail Management microcredential that will launch in Fall 2023.
Additionally, Maureen serves on the executive board of the DCC Pantry, as a member of the Title III Steering Committee, and as a board member of the Eleanor Roosevelt Center at Val-Kill.
Prior to her academic career, Maureen served in a variety of roles that encompassed marketing and social media, strategic planning, leadership development, workshop facilitation, fundraising, sponsorship, board engagement, and staff development. In addition to a successful consulting practice, her professional experience includes serving as Deputy Director of the Eleanor Roosevelt Center, executive-level fundraising and management positions at the Westchester Medical Center, NLN Foundation for Nursing Education, and the Pittsburgh Symphony Orchestra.
Maureen received her undergraduate degree from Hofstra University and an MBA in Marketing from the University of Pittsburgh’s Katz Graduate School of Business. Additionally,she received a Certificate in Personal Leadership from the Institute for Personal Leadership and the Columbia Business School.
PLATFORM STATEMENT:
In 2021, I was honored to be elected to the role of secretary of the NENA Federation. At the time, I was a new(ish) member, launching a new Hospitality & Tourism Management program at Dutchess Community College. Running for the position felt like a big risk, but one I’m so glad to have taken. I have valued my experience as a member of ICHRIE and the NENA Federation and in my board role and have gained so much from this incredible group of hospitality colleagues.
In my term as secretary, I led a revision of the NENA bylaws, created a new federation website, and contributed to our social media presence, while also ensuring the community college voice remains an integral part of board and federation discussions. Looking ahead, I have an additional goal of enhancing the website with a repository of educator resources.
I look forward to the opportunity to continue to lend my experience as an educator along with my leadership and communication skills, and passion for hospitality and tourism to serve the NENA Federation members and support the ICHRIE’s mission for another term.
Markus Schuckert - Director of Research, 2023-2025
Markus Schuckert is Professor and Department Chair of Hospitality Management (HMGT) at the Peter T. Paul College of Business and Economics. His core industry experience is from aviation and tourism on international level. As an entrepreneur, Markus established a tourism and hospitality related consulting firm for market research, product development and change management in Europe. As researcher, Markus is specializing in digital marketing, travel technology and strategic management for hospitality and tourism.
Markus contributes to top journals in the field, international conferences, industry meetings, consulting, and by editing books for education and industry.
As an educator, Markus delivers related subjects at business schools across the globe. Caring for the next generation of industry leaders, he is supervising postgraduate students in Europe, America and Asia. Markus is working at the edge of contemporary teaching technology to enhance learning experience, integrating new methods and techniques into courses and seminars on-campus and online.
Prior joining UNH, Markus held academic positions in the U.S., Hong Kong, Switzerland, Austria and Germany.
PLATFORM STATEMENT:
- Continuing with established formats of NENA CHRIE
- Supporting the yearly conference
- Research workshop during the conference
- Periodical research seminar for early career researchers with grant proposal writing workshop (online)
- Support the industry with research on ESD, DE&I and Talent Hire & Retention
Frank Tsai - Director of Member Services and Marketing, 2023-2025
Frank Tsai has been an Assistant Professor of Sport Management, Hospitality & Tourism at Slippery Rock University of Pennsylvania since 2019. Before he arrived at SRU, he served as an administrator at Oklahoma State University in the U.S. and as a faculty at the National Taichung University of Technology and Science in Taiwan. He earned his Ph.D. in hospitality administration from Texas Tech University in 2004 after receiving a Bachelor of Science in tourism from Chinese Culture University in Taiwan and an M.S. in hotel and food service management from Florida International University. He has also completed the International Hotel and Restaurant Executive Management Program with the Le Cordon Bleu and holds a Certified Hospitality Educator designation. Dr. Tsai’s research interests include hospitality human resource management and tourist destination management.
PLATFORM STATEMENT:
I am honored to have been nominated for this position and would like to thank Dr. Lolli and the leadership team at the NENA for their support and confidence in considering me for the NENA board. I have been a long-standing member of ICHRIE and a member of NENA. I have worked as an advocate for my colleagues and students in different institutions for many years. Serving as a board member will continue to allow me to have the most significant possible impact as an advocate for NENA and its members.
Currently, I am a faculty of Sport Management, Hospitality & Tourism at Slippery Rock University of Pennsylvania (SRU), an editor for the Journal of Tourism Insights, and an educator committee at Resort Commercial Recreation Association (RCRA). As my colleagues described, I am a diligent worker who has never allowed discrepancies to go unchecked. Prior to my tenure at SRU, I served as an administrator at Oklahoma State University and promoted its hospitality and tourism program domestically and globally. I also oversaw over half a million dollars of an annual budget for international programs at the School of Hospitality and Tourism Management.
I am confident and would like to take this opportunity to serve as a Director of Member Services and Marketing at the North Eastern North American Federation CHRIE. I am ready and eager to continue working for you and NENA's members. My mission is only to serve and help my colleagues in NENA.
Thank you for reading my statement. May God Bless You!
